Customer Testimonials
We were traveling from Tulsa to Springfield on Veteran's Day when we had issues with our Ford Expedition. We stopped at Griffith in Neosho (closest Ford dealership was Joplin)and they could not have been more helpful. They took care of the problem, gave us a loaner vehicle for the afternoon and were very reasonable in the repair costs. We appreciate their assistance so much and highly recommend them for their outstanding customer service.
Always personal service. Professional and attentive, whether in sales or service department. Joe always goes the extra step, as does Tyler although everyone in sales and mechanics are exceptional as well.
Great service and great people
Comfortable, clean waiting room, service advisor was helpful. Try to keep it local when possible! Prices for oil changes competitive with all the chains and quick lubes.
No pressure dealership. Everyone was friendly. Check out was fast. No price gouging. Great experience.
Had brake work done on wife's car. They did inspection, then quoted me a price before proceeding. Very good work and final price was exactly as quoted. Extremely satisfied.
Joe Yak he’s the guy
It was quick and easy and the customer service was as good as it gets! Griffith motors gets a 10/10 from us.
Great service, very nice employees.
It was the easiest time I’ve ever had buying a car. Sales and Finance were very efficient!
Reasonable charge, quick turnaround, and great work.
ALWAYS Fast, friendly service!
We couldn’t have asked for a better experience. Evan worked with us every step of the way!! Trust me we had a lot of questions because we are from Vegas and we were purchasing a late model used vehicle. Evan even picked me up from the airport and gave me a ride to the dealership. I would give 10 Stars ⭐️ if possible. These guys run a dealership the way it should be done.
I didn't talk to anybody when I was there. But would be nice place to buy a vehicle👍
Great fast service. Friendly staff. Car wash is a great touch.
I like when they greet you once you get inside the door, a positive attitude and a great smile thank you for your guys' service
Very friendly and helpful
Pretty awesome detail.job today!! 89.95 and looks brand new!!!!!
Good customer service. Got our vehicle in quickly and done on time. Brandon does a good job!
Excellent !!
Friendly fast service department
Fast and friendly service. They even washed the vehicle for us.
Great service department have always taken great care of anything ive brought them!
My wife bought her S.U.V. there.
Great service, friendly personnel, kept me informed through the whole process.
The most knowledgeable and professional service and parts department of any gm dealership I've done business with.
More than happy with services provided, timeliness and explanation of services to be performed. Very curtious.
Our salesman was absolutely amazing. Best customer service interaction we have had in a long time. Highly recommend
Open, honest, and fully transparent about my vehicle report. They put my mind at easy. Now I know when I need to have my transmission serviced and how much it will cost. I will continue to use them to service my XT5. Thank you!
Always friendly, personal service.
The staff at Griffith Motor Company was polite, helpful, and resourceful. The staff was able to detect the problem and then repair it.
met two very nice sales men, everyone was friendly and helpful. Service on my car was quick and complete.
Had engine issues they got it in on day they said and got done promptly
WONDERFUL! Purchased 2022 Chevy Trailblazer. Absolutely 💯% The most pleasurable buying experience we've ever had!
Nice people!
Great place to do business.
Bought my daughter's car there after a terrible experience with the local dealer in NW Arkansas. They had my car ready and detailed when I arrived. Paid them cash and was out the door in 32 minutes. Held the car (the only one of the model I purchased on the lot) overnight for me and didn't even want a credit card deposit (though I offered several times). If production ever catches up and there's inventory, I'll buy more cars here.
Griffith's service department is always there to help. The service is timely and the service writer always communicates the status and any issues uncovered. This repair was for my 17 year old truck and they were able to diagnose and complete the emissions problem within 48 hours.
Always respectful and helpful!
Always good service.
Safety recall on my pick-up and service they had at all done in about 1and half hours . Very polite and professional
Great dealership, no pressure sales and easy financing process! 5 Stars!
Griffith motors in the best dealership in SW MO. IMO they have raised the bar in customer service and treat their customers like members of the family.
I had to wait to have my car serviced longer this time, but Griffith always does a complete job and are very honest and trustworthy. I rely on them to keep my car in the best shape possible.
Very friendly, good service, and good value.
I could not deal with the local dealership so I came to Griffith. Worked with Joe and Tim. Excellent customer service. Excellent and getting me a truck during a computer chip shortage.
They always do a great job. Very friendly and communicate with you on any changes prior to doing anything extra. Will not take my truck anywhere else for service. First time we used detail services and they did an amazing job as well.
We got a new truck and Joe was great.
Always friendly and thorough.
High Level of Integrity I had my oil changed last Wednesday in my 2018 XT5. Friendly and polite service. I was back today to have tires that were wearing abnormally replaced with warranty sliding scale. Again, friendly and polite service. Juxtapose this against the last oil change I had done at a different but Joplin area dealership where I was told that I had 5 nails in a tire (no nails...just an issue with valve stem) and that my tires needed to be replaced but not told about the GMC replacement plan. I appreciate the integrity of Griffith Motors. They will ...
Highly recommend!
The job was normal routine maintenance. I was in for a oil change. Informed them that I had some squeaking in the brakes. They looked it over. They was able to add turning the rotors in their busy schedule. Thanks Griffith motor company in Neosho Missouri.
We just moved in from out of state, and from the moment I walked in, until I paid for my servicing, the friendliness and attentiveness to my appointment time was nothing less than professional and kind. I particularly was impressed with how clean the entire waiting area was and how quiet it was so I could simply attend to some writing I needed to do. The wait time for my appointment was impressive. It is a place where I know I can have a relationship with the people who work there and will be familiar with my car over time ...
Had my oil changed and found out I need new tires. No problem since GM is paying for half since my car is still under warranty and the tires have issues. Thanks Griffith for letting me know. They always do a great job!
Friends and tell u straight up what's wrong
I like the salesman very much wasn't pushy.
Evan and Collin were super friendly and helped my family immensly at finding the perfect car for our family. Super professional and very flexible.
Great service
Great guys, got my truck in fast. Found the problem right away. Fast, courteous with a good price
Everyone is extremely friendly and helpful. I'm a repeat customer because I know the people at Griffith Motor will take care of me and treat me right. The entire process from shopping to the final purchase was a great experience!
Tyler in the service department is so helpful, kind and patient. I have very pleasant experiences when I have to take my car in. Would recommend!!
After the '11 Joplin Tornado we were left with no vehicles. Went to Griffith and met Salesman Jo. We bought 2 vehicles then, years later got another vehicle, then sent my Parents there and they've purchased 3 more over the years. Jo always goes above and way beyond in his customer service. He always finds us the perfect vehicle based on the details of what we need. He's become part of our family. We recommend Jo and Griffith and we will be lifetime Customers. Thanks Jo for all you've done. You'll be hearing from us again!!
Evan is the man!!! Not only is he great to work with, he's a great guy too!!! Go buy a car from.him today!!!!
Very helpful and knowlegeable Update 10 14 2021 big thumbs to Shawn and John for they're perfect parts service! Thank guys
I worked with Tyler and the Service crew to narrow down why I needed to add air to my tires every two weeks since they installed my new tires. After monitoring for several weeks to make certain it was not just the change of seasons, the Service folks took the time to really dig into the problem and found that the valve stems did not seat correctly due to corrosion on the rim. The team then went the extra mile and corrected all four tires and validated the tiny air leaks were corrected!
Friendly staff
These guys are professional and always ready to answer your questions, I always get great service from them
Joe Yakopec! Thank you for everything you did to help me find my amazing car!! You gave great service and made my decision easy!! Thank you again!!
I am not done yet. So far Collin McCracken is doing great if Mike will get out of our face. I might buy a truck if I can stop Mike from trying to double team me. Or I will go elsewhere. Andre Damrill
It all went well.
Most of the people are friendly. The service desk clerk started out frustrated. As time pasted he was better. They are efficient with taking care of your vehicle needs.
Great Dealership with Great People.
It took one and half hours for our oil change
Tyler in the service department is my go to guy. He is great to deal with.
Beautiful and antique vehicles on the showroom floor.
Friendly staff
I bought a used Ford Explorer it had a couple issues with the sunroof they fixed it and did not charge me for it and even brought the car back to my house.
Had a great experience! Nice people and not pushy like some car lots! Thank you!!
No pressure, friendly sales staff. Joe was easy going and let us have access to any vehicle we were interested in, and negotiated what we felt was a very fair price on our new car. Home town feel.
Just bought a motor for my truck and they helped me load it up and everything wonderful service. Ask for Sean. Best employee
We went in today, very firm on what we wanted. Due to previous dealerships, I had my straight face on and was ready to walk away if we were going to be taken advantage of. I have to tell you, Evan Griffith took so much time with us, to understand our needs. He was not pushy, he wasn't just trying to make a sale. He listened and was just a genuine good person. We felt comfortable making a big decision, because he was honest and straight forward with us. Tim Dawson was also very friendly and made sure we ...
Great staff and great service every time!
Griffith is service driven and takes excellent care of their customers. Kris Warner is top notch service! The techs completed my scheduled service in a timely manner.
The service department here is phenomenal. I'm pleased to have found a trusted place to service my vehicle I will return again!!!
I bought a slightly used truck that’s very nice from Joe Yakopec and was treated extremely well. He and the sales manager were prompt and there was no wasted time. The payment I actually got was $42 cheaper than they quoted, was also impressed with the finance manager. I’ve also done business with parts and service and had great experiences with them as well. A truly professional dealership top to bottom!
Good dealership, I liked everyone I met there.
Not a fan usually of dealing with dealerships, but Tyler and Kris in the service department was the best. I will definitely go back as long as he is still there. Also will send my friends and family there.
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